Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and...

We are seeking a dynamic and communicative Co-Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing...

The Business Reporting Specialist is a strategic operational role focused on optimizing service desk efficiency and driving cost savings. You will be responsible for analyzing ticket data to improve First Contact Resolution (FCR), implementing "Shift Left" initiatives (moving technical...

Operations CSR III